"Customers are experiencing different levels of service across industries, and "they get educated pretty quickly about what's good. And one of the ways that we suggest people use benchmarking is to go out and find out how good they can get."*

OK, so you measure customer satisfaction. But just how good are you?

Now you can find out!  

CSN's exciting new service will allow you to view and compare your key service excellence driver results against the rest of the customer service industry - and in real time! 

You can filter the results by sector, organisation size or location - or just compare yourself against UK service providers as a whole. The questions will cover overall satisfaction, recommendation, repurchase, Net Promoter TM plus key drivers of service excellence such as people, accessibility, timeliness, quality and dealing with problems/complaints. 

Go compare...your customer satisfaction data 

In addition, you will be able to view your position and run reports at that current moment in time. The results graphs will plot your organisation against the best, average and worst scores. We will also provide you with feedback to on how your scores rate against the rest of the database. 

"If you are always looking backwards - asking, 'How did we do before and let's just do better' - you are likely to be comparing yourself against bad results, particularly if you are in a low performing industry."* 

Benchmarking is available as part of CSN's new Premier Club Membership.

Click here to join (as a new member) or upgrade (existing CSN members) to Premier Club Membership by simply quoting "Benchmarking" and your contact details on our enquiry form or visit our website for more information and costs. 

To book a web based demo please call 01902 311641. Demonstrations last for approximately 10-15 minutes. 

If you have any questions, please email benchmarking@customernet.com and we will answer them as soon as possible.