Getting customer service wrong means risking losing customers. But getting it right can be a time-consuming and lengthy process. That's where some organisations find the services of a professional and experienced consultant invaluable.

CSN provides consultancy advice based on its own experience and the experience of some of the UK's largest and most successful customer service companies. As one of the names behind the prestigious UK Customer Experience Awards, as published in The Sunday Times, CSN keeps abreast of what is happening at the pinnacle of service excellence. And, as a networking organisation with around 300 members, we get to know what the issues are facing all types of businesses and how they go about dealing with them.

CSN can provide support and consultancy advice on a range of customer service issues, including:

  • Understanding your customer service delivery
  • Best practice processes
  • Communication
  • Customer Service Standards
  • Customer feedback
  • People Development and Training
  • Recognition
  • Employee feedback

 

 

FACT: Service leaders have an average return on sales of 12% compared to 1% for low flyers
Source: Strategic Planning Institute

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