ISO 9001 2000

The International Organization for Standardization (ISO) has established the ISO 9001 2000 as a way to define whether or not  companies are meeting their customers' needs and expectations. Companies that are ISO 9001 2000 certified demonstrate to their customers that they comply with the ISO's rigorous Quality Management System requirements.  By utilising an ISO 9001 2000 customer survey, organizations can measure customer satisfaction and help determine if they are working in accordance with these specified international industry standards.

ISO 9001 2000 customer satisfaction measurement standards provide a framework for quality management. As part of ISO 9001 2000 requirements a company needs to:

  • Determine the needs and expectations of its customers
  • Show that its product or service meets customer needs, expectations, industrial standards and regulatory requirements.

CSN ISO customer surveys can monitor and measure customer satisfaction and help you comply with ISO 9001 2000 requirements.

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