CSN is one of the most experienced customer survey organisations in the UK

We provide surveys for organisations of all types and size, and offer an end-to-end package. This includes


  • designing a survey to your requirements
  • testing
  • data capture using your preferred method (phone, email, paper, SMS etc)
  • analysing the results
  • reporting back to you


We can also design and implement multi-channel surveys using a combination of different approaches to customers. Here are just some of the factors that make CSN such an effective survey provider:


1. Tailored to individual organisation, customers and priorities
2. Customer comment coding and analysis
3. 4 stage reporting framework
4. On-line results dashboard system
5. Benchmarking and Net Promoter* scores for customers and employees.
(* Source: The Official Net Promoter Website)
6. Free membership to Customer Service Network