The Customer Engagement Club launch comes as organisations across all industry sectors and including the public sector are reviewing and updating their customer strategies.
Developing mutually beneficial relationships is being increasingly recognised by these organisations as pivotal to their long term health, and the Customer Engagement Club is designed to provide all the tools necessary for success.
Clicktools is the first on demand feedback management solution to provide industry strength technology at a price everyone can afford. Organisations of all sizes use Clicktools to improve customer satisfaction, employee retention and performance, and market research. Clicktools reduces the cost of managing feedback, improves response rates and increases profitability and loyalty through improved customer and employee experiences. Customers include Eurostar, Economist, O2, Royal Bank of Scotland, Shell and Yamaha. Clicktools also support the intellectual development of the Service Excellence Awards, and they operate the online entry system for the Awards. For more information contact -